OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.5 ★
2 reviews
Pricing
Free trial available
Team
$49/month
7-day free trial · or $468/year and save 20%
  • • Upto 2k Active Bot Users
  • • Store Connect Upto 1
  • • Unlimited tickets per month included
  • • Live chat
  • • Chatbot
Business
$69/month
7-day free trial · or $708/year and save 14%
  • • Everything in Team+
  • • SLA
  • • App Survey
  • • Webhook Access
  • • Your Own branding
What does Desku do?

Desku AI Chatbot automates customer support, provides instant responses, tracks orders, and boosts sales with AI-driven live chat and product recommendations.

  • Omnichannel: Unify email, chat, Instagram, Facebook & more in one inbox
  • Order management: Edit, refund, duplicate, and cancel orders From Desku itself
  • Quick responses: Resolve questions instantly using AI-powered ticket management
  • AI CoPilot for Support teams to have all the customer details at finger tips
  • Offer 24/7 AI support: Answer FAQs with a Help Center, Chat Using AI

Features

ChatAI chatbotsLive chatEmail chatVoice supportSocial mediaMulti-languageReal-time translationCustomer insightsCart recoveryFAQsGreetingsProduct recommendationsQuick repliesOrder updatesUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inbox
Review history
Daily review count on the Shopify App Store
2±0 · 29d· Rating steady at 4.5★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #129▼51
  • Chat
    #497▼7

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#207 of 899
Review percentile
77th
Rating percentile
67th
On the App Store
4.5 yrs
Works with
Integrations listed for Desku: Leading AI Chatbot
ChatGPTEmailinstagramLiveChatTelegramWhatsApp API
Apps similar to Desku
The App Store's own "more apps like this" for Desku
Tidio: AI Chatbot & Live Chat
4.8(1,347)

Free plan available

Chatty AI Chatbot & Live Chat
4.9(1,870)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Frequently asked questions

Desku AI Chatbot automates customer support, provides instant responses, tracks orders, and boosts sales with AI-driven live chat and product recommendations. It's a chat tool for ecommerce stores.