OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
1 reviews
What does ChannelReply do?

Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easi...

  • View order info from unlimited Shopify stores in a single app.
  • Reply directly to customer messages and even to order notifications.
  • Personalize canned replies and autoreplies with order info (N/A in Help Scout).
  • Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
  • Identify messages by store, contact form used, order value and other details.

Features

HelpdeskEmailHelp centerAuto-replyTicketingEscalationCustomer notifications
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #73▲8

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#39 of 163
Review percentile
77th
Rating percentile
100th
On the App Store
5.3 yrs
Works with
Integrations listed for ChannelReply
FreshdeskKustomerOnsite SupportRe:amazeZendeskZoho Desk
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Frequently asked questions

Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easi... It's a helpdesk tool for ecommerce stores.