OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
1 reviews
Pricing
Free plan available
Free
Free
  • • 1,500 orders per month
  • • Unlimited agent seats
  • • Unlimited tickets
  • • Self-serve Track / Cancel / Edit Order
  • • Customizable FAQ
Pro
$109/month
30-day free trial · or $912/year and save 30%
  • • 5,000 orders per month
  • • Everything in Free, plus:
  • • Self-serve Edit Shipping Address
  • • Self-serve Returns & Exchanges
  • • Returnless Refunds
Growth
$229/month
30-day free trial · or $1,908/year and save 31%
  • • 5,000 orders per month
  • • Everything in Pro, plus:
  • • AI Agents for live chat
  • • Brand logo
  • • Brand colors
What does Chad do?

Chad's AI software automatically resolves your repetitive tickets with just a point-and-click. No chatbots, no macros, no hassle. Grow your brand effortlessly!

  • A chatbot that just works! AI + always an escape hatch = no more dialog loops!
  • Track order and shipping status with over 1,500 couriers supported worldwide
  • Let your customers edit their address / items ordered before order gets shipped
  • Connects to your support inbox = never miss a ticket again
  • Easy set up! The AI automatically learns from your website and old CX tickets.

Features

HelpdeskEmailChatbotSelf-serviceHelp centerContact formFAQsAuto-replyAI responsesTicketingRule-based triggersEscalationOrder trackingCustomer notificationsAnalyticsChat
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #132▼1
  • Chat
    #509▼8

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#41 of 163
Review percentile
75th
Rating percentile
100th
On the App Store
2 yrs
Works with
Integrations listed for Chad: AI Chat Agent + Helpdesk
FreshdeskGorgiasZendesk
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Frequently asked questions

Chad's AI software automatically resolves your repetitive tickets with just a point-and-click. No chatbots, no macros, no hassle. Grow your brand effortlessly! It's a helpdesk tool for ecommerce stores.