OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Shopify rating
2.2 ★
2 reviews
Pricing
Free trial available
Start
$49/month
7-day free trial · or $470/year and save 20%
  • • 5,000 AI credits per month
  • • Channels: email, live chat, social media
  • • AI comment moderation
  • • AI replies
  • • AI summaries
Pro
$99/month
7-day free trial · or $950/year and save 20%
  • • 10,000 AI credits monthly
  • • Channels: email, live chat, social media
  • • AI comment moderation
  • • AI replies
  • • AI summaries
Scale
$179/month
7-day free trial · or $1,718/year and save 20%
  • • 20,000 AI credits per month
  • • Channels: email, live chat, social media
  • • AI comment moderation
  • • AI replies
  • • AI summaries
Enterprise
$269/month
7-day free trial · or $2,582/year and save 20%
  • • 30,000 AI credits per month
  • • Channels: email, live chat, social media
  • • AI comment moderation
  • • AI replies
  • • AI summaries
What does Brandwise do?

Provide instant customer support with AI across every channel: email, social media, and live chat.

  • Unified inbox: email, live chat, IG, FB, and TikTok
  • AI Agent: resolves tickets automatically with accurate brand & order info
  • AI Comment Moderation: automatically hide negative/spam comments on your ads
  • View order info, shipping details, & process refunds directly in your inbox
  • In-depth analytics for your entire organization and individual team members

Features

HelpdeskEmailLive chatChatbotSocial mediaAuto-replyAI responsesAI summariesTicketingUnified inboxAuto-assignTaggingSpam detectionOrder trackingMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatReal-time translationBehavior trackingAgent analyticsCustomer insightsFAQsGreetingsQuick repliesOrder updatesColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
2±0 · 30d· Rating steady at 2.2★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #150▼99
  • Chat
    #623▼326

Tracked daily · last 30 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#34 of 162
Review percentile
80th
Rating percentile
67th
On the App Store
1.5 yrs
Works with
Integrations listed for Brandwise: AI Customer Service
FacebookGmailInstagramOutlookTikTok

Frequently asked questions

Provide instant customer support with AI across every channel: email, social media, and live chat. It's a helpdesk tool for ecommerce stores.