OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
6 reviews
Pricing
Free trial available
Support
$29/month
7-day free trial
  • • 24/7 inbound AI receptionist
  • • 100 call minutes included monthly
  • • SMS integration
  • • Call recordings & transcripts
  • • Dedicated business phone number
Recover
$99/month
7-day free trial
  • • Everything in Support
  • • Outbound abandoned cart recovery calls
  • • 400 call minutes included monthly
  • • Email integration
  • • Custom voice cloned from your audio
Scale
$499/month
7-day free trial
  • • Everything in Recover
  • • 1,500 call minutes included monthly
  • • Up to 5 AI agents & 20 phone numbers
  • • Multiple phone numbers per agent
  • • Priority support
What does Ava AI do?

Ava is a 24/7 AI phone agent for Shopify stores. It answers support calls, looks up and edits orders, and calls shoppers to recover abandoned carts.

  • Answers inbound support calls 24/7 on a dedicated store number.
  • Looks up orders, edits items, and processes refunds on the call.
  • Calls shoppers who abandon checkout and texts discount links to convert them.

Features

HelpdeskSMSPhoneAI responsesAI summariesAnalytics
Review history
Daily review count on the Shopify App Store
6+1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #15▲2

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#17 of 163
Review percentile
90th
Rating percentile
100th
On the App Store
1 yrs
Works with
Integrations listed for Ava AI ‑ AI Voice Agents
Shopify FlowShopify AdminKlaviyoOmnisend
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Frequently asked questions

Ava is a 24/7 AI phone agent for Shopify stores. It answers support calls, looks up and edits orders, and calls shoppers to recover abandoned carts. It's a helpdesk tool for ecommerce stores.