OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
11 reviews
Pricing
Free plan available
Free
Free
  • • Unlimited tickets
  • • Unlimited users
  • • All helpdesk features
  • • Centralize all channels
  • • Advanced statistics
Pro
$70/month
7-day free trial
  • • Autosolve your tickets 24/7 in 30 min
  • • Solve complex tickets in a few seconds
  • • Unlimited AI automations
  • • All freemium features
What does HelpWave AI do?

Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk...

  • Email and Meta integration
  • AI supervision through a graph-based system and internal processes
  • Get advanced statistics

Features

ChatAI chatbotsLive chatMulti-languageBehavior trackingCustomer insightsFAQsProduct recommendationsQuick repliesColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsAgent avatar
Review history
Daily review count on the Shopify App Store
11+1 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #111▼12

Tracked daily · last 12 days · as of 2026-09-30

Catalog position
Within Chat on the App Store
Rank by reviews
#95 of 893
Review percentile
89th
Rating percentile
100th
On the App Store
2.2 yrs
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Frequently asked questions

Helpwave is a customer service platform that allows a human agent to handle tickets efficiently. Helpwave is an alternative to Gorgias or Zendesk... It's a chat tool for ecommerce stores.