OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
1 reviews
Pricing
Free trial available
Basic
$35/month
7-day free trial · or $349/year and save 17%
Professional
$95/month
7-day free trial · or $946/year and save 17%
Enterprise
$239/month
7-day free trial · or $2,380/year and save 17%
What does Aiva do?

Unify all customer messages in one AI-powered inbox. Draft smart replies using your Shopify orders, products, and customer data. Respond faster, miss nothing.

  • All customer messages from email, Slack, and social channels appear in one place
  • Generate personalized response drafts instantly with optional auto-send
  • Action items mentioned in messages become tasks automatically

Features

HelpdeskEmailLive chatChatbotSocial mediaAuto-replyResponse templatesAI responsesChatAI chatbotsQuick repliesChat assignment
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #149▲1
  • Chat
    #595▼3

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#45 of 163
Review percentile
73th
Rating percentile
100th
On the App Store
0.7 yrs
Works with
Integrations listed for Aiva: AI Inbox Assistant
GmailGoogle CalendarOutlookOutlook CalendarSlack
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Frequently asked questions

Unify all customer messages in one AI-powered inbox. Draft smart replies using your Shopify orders, products, and customer data. Respond faster, miss nothing. It's a helpdesk tool for ecommerce stores.