OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
2 reviews
Pricing
Free plan available
Free
Free
  • • 150 AI replies a month
  • • Aide Helpdesk free for up to 2 members
  • • Unlimited human conversations
  • • Aide Chat on your storefront
  • • AI Agent answers from products & policy
Starter
$39/month
7-day free trial · or $374/year and save 20%
  • • 1,000 AI replies a month
  • • Preview replies before going live
  • • Unlimited team members and replies
  • • AI Agent answers and acts on orders
  • • Copilot drafts for your whole team
Pro
$149/month
7-day free trial · or $1,428/year and save 20%
  • • 4,000 AI replies a month
  • • Connect Zendesk, Gorgias, or Front
  • • Everything in Starter
  • • Up to 3 stores
  • • We set it up with you on a call
Scale
$499/month
7-day free trial · or $4,788/year and save 20%
  • • 15,000 AI replies a month
  • • Everything in Pro, unlimited stores
  • • Dedicated account lead
  • • Monthly performance review
  • • Bi-weekly reviews through peak season
What does Aide do?

Aide is the agentic AI CX partner for growing brands that want to turn support into a growth engine, with faster response times, higher CSAT, retention and LTV.

  • AI agent resolves order status, address changes and cancellations end to end
  • Choose per topic: AI drafts for your team to approve, or AI replies on its own
  • Works in Aide Helpdesk, or inside the Zendesk, Gorgias or Front you already use
  • Preview how Aide answers real questions before you turn it on for customers
  • Copilot drafts your team's replies from order data and your store policies

Features

HelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesTicketingAuto-assignRule-based triggersTaggingOrder trackingMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatAgent analyticsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontChat windowWelcome messagesChat buttonsChat assignment
Review history
Daily review count on the Shopify App Store
2±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #85▲7
  • Chat
    #326▲67

Tracked daily · last 30 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#33 of 162
Review percentile
80th
Rating percentile
100th
On the App Store
2.7 yrs
Works with
Integrations listed for Aide: AI Agent & Live Chat
Custom APIsFrontGmailGorgiasSalesforceZendesk
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Frequently asked questions

Aide is the agentic AI CX partner for growing brands that want to turn support into a growth engine, with faster response times, higher CSAT, retention and LTV. It's a helpdesk tool for ecommerce stores.