OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free trial available
Starter
$29/month
7-day free trial
  • • 500 AI conversations
  • • Chat widget on storefront
  • • Order lookup & tracking
  • • Return eligibility checking
  • • Email escalation
Growth
$89/month
7-day free trial
  • • Everything in Starter
  • • 2,000 AI Conversations
  • • Priority Email Support
Pro
$299/month
7-day free trial
  • • Everything in Growth
  • • 10,000 AI Conversations
  • • Dedicated Ongoing Support
What does ActDeskAI do?

AI support that auto-trains on your store, evaluates itself, then handles order tracking, returns, and product questions 24/7. Plans from $29/mo.

  • Auto-trains on your products, policies, and FAQs — first response in 5 minutes
  • Readiness scorecard — evaluates the AI topic by topic before it goes live
  • Order lookup and tracking — answers "where's my order?" with real data
  • Human escalation — routes complex issues to your team with full context
  • Merchant controls — set agent tone, welcome message, and escalation rules

Features

HelpdeskLive chatChatbotHelp centerAI responsesOrder tracking
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #239▼5

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#107 of 163
Review percentile
35th
Rating percentile
64th
On the App Store
0.4 yrs
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Frequently asked questions

AI support that auto-trains on your store, evaluates itself, then handles order tracking, returns, and product questions 24/7. Plans from $29/mo. It's a helpdesk tool for ecommerce stores.