OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
33 reviews
What merchants actually report
5.00average· 33 reviews analyzed· 32 with written feedback
100% 5★0% ≤3★

94% of attributable reviewers are Germany merchants. 12% had used the app for a year or more when they reviewed.

The developer replies to 97% of reviews overall.

Rating · last 90d
—
Recent direction
Replies to reviews
97%
Developer response rate
Replies to critical
—
On 3★ and below
Long-term reviewers
12%
Using 1yr+ at review
Top merchant markets
Germany 94%Cyprus 3%Austria 3%
Tenure when reviewed
days 30%months 58%a year or more 12%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter
$109/month
14-day free trial
  • • 100 returns per month
  • • Self-serve Returns Portal
  • • Automated Refund & Exchange Processing
  • • Automated DHL label generation
  • • Custom rules
Growth
$379/month
14-day free trial
  • • 500 returns per month
  • • All features from the Starter plan
  • • Returns Analytics
  • • Priority support
Pro
$989/month
14-day free trial
  • • 2000 returns per month
  • • All features from the Growth plan
  • • Advanced Analytics and custom reporting
What does 8returns Returns & Exchanges do?

8returns helps brands automate returns – branded portal, exchanges, store credit, refunds, label generation & analytics. Retain more, refund less.

  • Self-serve returns portal, fully branded to match your Shopify store
  • Exchanges, store credit & Shop Now flows to retain revenue on every return
  • Dynamic rules by country, product type, order value & customer segment
  • Return analytics by SKU & size - find out why products come back
  • Automated label & QR code generation via DHL, Sendcloud & more

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
33−1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #31▲11

Tracked daily · last 30 days · as of 2026-10-02

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#23 of 189
Review percentile
88th
Rating percentile
100th
On the App Store
4 yrs
Works with
Integrations listed for 8returns Returns & Exchanges
APIDHLKlaviyoPickwareSendcloudZendesk
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Frequently asked questions

8returns helps brands automate returns – branded portal, exchanges, store credit, refunds, label generation & analytics. Retain more, refund less. It's a returns and exchanges tool for ecommerce stores.